Terms of service

Effective Date: March 1, 2026

Welcome to RidgeLine Tack. These Terms of Service govern your access to and use of our website, products, services, and related features. By visiting our website or placing an order, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. General Information

RidgeLine Tack operates this online store to provide customers with equestrian products, riding equipment, tack, accessories, apparel, and related merchandise.

Throughout these Terms, the terms “we,” “us,” “our,” and “RidgeLine Tack” refer to RidgeLine Tack. The terms “you,” “your,” and “customer” refer to any person who accesses our website or purchases our products.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful or fraudulent purpose
  • Attempt to gain unauthorized access to our systems or accounts
  • Interfere with the security or operation of the website
  • Introduce viruses, malware, or other harmful material
  • Copy, reproduce, distribute, or exploit website content without permission
  • Use automated systems to collect website content without our authorization
  • Impersonate another person or provide false information
  • Engage in activities that could damage our website, business, or customers

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, and other information displayed on our website are accurate and current.

However, product colors and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

We do not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or error-free.

We reserve the right to correct errors, update information, modify product details, or discontinue products at any time without prior notice.

4. Product Availability

Product availability is subject to change without notice.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If an ordered product becomes unavailable after your purchase, we may contact you to discuss an alternative solution or provide a refund for the unavailable item.

5. Pricing and Payments

All prices displayed on our website are shown in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time without prior notice.

We reserve the right to correct pricing errors, including errors caused by technical issues, system failures, or incorrect product information.

If an order has been placed using an obviously incorrect price, we may cancel the order and issue a refund.

You agree to provide accurate and complete billing and payment information when placing an order.

Orders may be subject to payment authorization and verification before they are accepted and processed.

6. Order Acceptance

Submitting an order does not necessarily mean that RidgeLine Tack has accepted the order.

We reserve the right to refuse, limit, or cancel an order for reasons including, but not limited to:

  • Product availability
  • Pricing or listing errors
  • Payment authorization issues
  • Suspected fraudulent activity
  • Incorrect customer information
  • Unusual purchasing activity
  • Shipping restrictions
  • Violations of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Promotions and Discount Codes

From time to time, RidgeLine Tack may offer promotional campaigns, discount codes, special offers, or other incentives.

Unless otherwise stated:

  • Promotional codes must be used before their expiration date
  • Promotional offers may not be combined
  • Promotions may have additional eligibility requirements
  • Discount codes have no cash value
  • We reserve the right to modify or cancel a promotion when necessary

Specific promotional terms displayed with an offer will take precedence over these general provisions.

8. Shipping and Delivery

We offer shipping options that may include DHL Express and standard shipping services provided through carriers such as YunExpress, 4PX, or USPS, depending on the destination and order.

Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the applicable carrier, delivery may be affected by factors outside our control, including weather, carrier delays, customs processing, transportation disruptions, incorrect addresses, or other unforeseen circumstances.

Additional shipping information is provided in our Shipping Policy.

9. Returns and Refunds

Eligible purchases may be returned within 14 days of delivery, subject to the conditions described in our Return & Refund Policy.

Different conditions may apply to used, customized, final-sale, damaged, or otherwise ineligible products.

Please review our Return & Refund Policy before sending any product back.

10. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You agree to provide accurate information and to promptly update information when necessary.

You should notify us if you believe your account has been accessed without authorization.

RidgeLine Tack reserves the right to suspend or terminate accounts that violate these Terms or are associated with fraudulent, abusive, or unlawful activity.

11. Intellectual Property

All content appearing on the RidgeLine Tack website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Photographs
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Page layouts
  • Icons
  • Videos
  • Software
  • Other visual and written materials

is owned by or licensed to RidgeLine Tack and may be protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, republish, sell, or commercially exploit our content without prior written permission.

12. User Reviews and Submissions

If you submit reviews, comments, photographs, testimonials, suggestions, or other content to RidgeLine Tack, you represent that you have the right to provide that content and that it does not violate the rights of another person.

By submitting content, you grant RidgeLine Tack a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content in connection with our business and marketing activities.

We reserve the right to remove content that we believe is unlawful, offensive, misleading, abusive, defamatory, or otherwise inappropriate.

We do not guarantee that submitted content will remain available on our website.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, shipping services, applications, or other external services.

Third-party services are operated independently from RidgeLine Tack and may be subject to their own terms and privacy policies.

We are not responsible for the availability, accuracy, security, or content of third-party services that we do not control.

Your use of third-party services is subject to the applicable third party's terms and policies.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available or uninterrupted
  • The website will be free from errors or technical issues
  • Website content will always be complete or current
  • The website will be free from viruses or other harmful components
  • Products will meet every customer's individual expectations

Nothing in these Terms is intended to exclude any consumer rights or warranties that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, RidgeLine Tack and its affiliates, service providers, employees, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or purchase of our products.

This may include, where permitted by law, loss of profits, loss of data, business interruption, or other indirect losses.

Our total liability relating to a particular order or product will not exceed the amount actually paid by you for the relevant product or order, except where a greater amount is required by applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless RidgeLine Tack and its affiliates, employees, contractors, service providers, and representatives from claims, liabilities, damages, losses, costs, and expenses arising from:

  • Your violation of these Terms
  • Your misuse of our website
  • Your violation of applicable laws or regulations
  • Your infringement of another person's rights
  • Your unauthorized use of website content

17. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, and handled when you interact with our website or place an order.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

18. Changes to These Terms

RidgeLine Tack may update or modify these Terms of Service from time to time.

When changes are made, the revised version will be posted on this page with an updated effective date.

Your continued use of our website after revised Terms are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States and the applicable laws of the state in which RidgeLine Tack is legally established, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms is intended to limit rights or protections that consumers may have under mandatory applicable laws.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable policies published on our website, constitute the terms governing your use of the RidgeLine Tack website and your purchases from us.

If there is a conflict between these Terms and a specific policy concerning a particular matter, the applicable specific policy may control that matter.

22. Contact Us

If you have questions regarding these Terms of Service, please contact us:

RidgeLine Tack
Email: service@ridgelinetack.com

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–4:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.