Shipping policy

Effective Date: March 1, 2026

At RidgeLine Tack, we are committed to providing reliable and convenient shipping options for customers across the United States. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Shipping Destinations

RidgeLine Tack currently offers shipping to eligible addresses within the United States.

Shipping availability may vary depending on the product, destination, package size, and carrier service.

Certain remote areas, military addresses, U.S. territories, P.O. Boxes, or other restricted locations may have limited shipping options.

If we are unable to ship an order to the address provided, we will contact you to discuss available options.

2. Shipping Methods

Depending on your order and delivery address, we may use the following shipping services:

DHL Express

DHL Express may be available for selected orders and destinations that require a faster delivery service.

DHL Express shipments generally provide detailed tracking and delivery updates.

Standard Shipping

Standard orders may be fulfilled through one or more of our shipping partners, including:

  • YunExpress
  • 4PX
  • USPS

The specific carrier may be selected based on the destination, package characteristics, service availability, and fulfillment requirements.

RidgeLine Tack may change the carrier used for an order when necessary to provide a suitable delivery solution.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or U.S. public holidays may begin processing on the next business day.

During major sales events, holidays, product launches, or periods of unusually high order volume, processing may take longer than usual.

You will receive a shipping confirmation and tracking information once your order has been dispatched.

4. Estimated Delivery Time

The estimated delivery time for most U.S. orders is approximately:

3–15 business days

Delivery times are estimates and may vary depending on the shipping method, destination, carrier operations, weather, holidays, customs procedures, and other circumstances beyond our control.

The estimated delivery period begins after the order has been processed and handed over to the shipping carrier.

5. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Shipping destination
  • Package size and weight
  • Selected shipping method
  • Carrier availability
  • Promotional offers

From time to time, RidgeLine Tack may offer free shipping or other shipping promotions. Any applicable promotional shipping terms will be displayed on the website or during checkout.

6. Tracking Your Order

Once your order has been shipped, we will send tracking information to the email address associated with your order.

You can use the tracking information to monitor the progress of your shipment.

Please allow some time for the tracking information to become active after the package has been handed to the carrier.

In some cases, tracking updates may not appear immediately while a shipment is being transferred between logistics facilities or carriers.

7. Delivery Delays

Although we work with established shipping providers, delivery dates cannot always be guaranteed.

Delays may occur because of:

  • Severe weather
  • Carrier operational issues
  • High shipping volume
  • Holidays
  • Transportation disruptions
  • Address problems
  • Security inspections
  • Customs or regulatory procedures
  • Other circumstances outside our reasonable control

If your package is delayed, please first review the latest tracking information. If the tracking information has not been updated for an extended period, contact us at service@ridgelinetack.com and we will assist with the appropriate next steps.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Phone number, where required

If you notice that your shipping address is incorrect, contact us as soon as possible.

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that an address change will be possible once an order has entered fulfillment or been dispatched.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping arrangements or charges may apply before the order can be reshipped.

9. Delivered but Not Received

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check around your delivery location.
  2. Ask household members, neighbors, or building management if they accepted the package.
  3. Check whether the carrier left the package in a designated safe location.
  4. Contact the applicable carrier using the tracking information.
  5. Contact us at service@ridgelinetack.com if you still cannot locate the shipment.

We may request additional information to assist with a delivery investigation.

10. Lost Packages

If a package appears to be lost during transportation, please contact us so that we can review the shipment status with the applicable carrier.

Depending on the circumstances, we may work with the carrier to initiate an investigation.

Resolution may depend on the carrier's investigation, tracking information, delivery records, and other relevant circumstances.

11. Damaged Packages

Please inspect your package when it arrives.

If the outer packaging appears significantly damaged, please take photographs of the package before opening it whenever possible.

If the product inside is damaged, contact us at service@ridgelinetack.com and provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the outer packaging
  • Photos of the shipping label
  • A brief description of the damage

We will review the information and work with you to determine an appropriate solution.

12. Multiple Packages

Depending on product availability and fulfillment arrangements, an order containing multiple items may occasionally be shipped in separate packages.

You may receive multiple tracking numbers or separate delivery notifications.

This does not necessarily indicate that an item is missing from your order.

13. P.O. Boxes and Restricted Addresses

Certain carriers and shipping services may have restrictions on deliveries to P.O. Boxes, military addresses, U.S. territories, or other special destinations.

If a selected shipping method is unavailable for your address, we may use an alternative eligible carrier or contact you for additional information.

14. Carrier Changes

RidgeLine Tack may select or change the shipping carrier used for an order based on operational requirements, destination, package size, service availability, or other logistical considerations.

Where appropriate, the final carrier may differ from the carrier initially expected by the customer.

This does not affect the validity of your order or your applicable customer rights.

15. Customs, Duties, and Taxes

For shipments that may be subject to customs clearance or other governmental requirements, additional duties, taxes, or fees may apply depending on the destination and applicable regulations.

Customers are responsible for any applicable charges that are legally required to be paid by the recipient unless otherwise stated at checkout or in the applicable promotion.

Customs processing may also affect the estimated delivery time.

16. Refused or Undeliverable Packages

If a package is refused by the recipient or returned because it cannot be delivered, additional shipping or handling costs may apply.

If the package is returned to us, please contact service@ridgelinetack.com so we can review the available options.

Any refund will be handled in accordance with our Return & Refund Policy and the circumstances of the shipment.

17. Shipping Restrictions

Some products may be subject to additional shipping restrictions because of their size, weight, characteristics, or applicable carrier requirements.

If a product cannot be shipped using the selected service, RidgeLine Tack may contact you to arrange an alternative shipping method or provide another appropriate solution.

18. Contact Us

If you have questions about shipping, tracking, delivery delays, or your order, please contact us:

RidgeLine Tack
Email: service@ridgelinetack.com

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–4:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.

RidgeLine Tack reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with an updated effective date.