Orders
How can I place an order?
Browse our collections, select the product and options you need, add the item to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information and complete your purchase.
Can I change or cancel my order?
If you need to make a change or cancel an order, please contact us as soon as possible at service@ridgelinetack.com.
We will do our best to accommodate your request before the order enters the fulfillment or shipping process. Once an order has been shipped, changes or cancellations may no longer be possible.
Will I receive an order confirmation?
Yes. After your order has been successfully placed, a confirmation will be sent to the email address provided during checkout.
If you do not receive it, please check your spam or junk folder.
Products
How do I choose the right product?
Product descriptions and specifications are provided on each product page to help you make an informed decision.
If you have questions about a product before purchasing, contact our customer service team at service@ridgelinetack.com.
Are the colors shown online accurate?
We make every effort to display product colors as accurately as possible. However, actual colors may vary slightly depending on your monitor, phone, screen settings, lighting, and photography.
Will products come with their original tags and packaging?
Eligible new products are generally shipped with the applicable original tags, packaging, and accessories. Product-specific packaging may vary depending on the manufacturer and item.
Shipping
Where do you ship?
RidgeLine Tack currently offers shipping to eligible addresses within the United States.
Some P.O. Boxes, military addresses, U.S. territories, remote areas, or other restricted locations may have limited shipping options.
What shipping carriers do you use?
Depending on your destination and order, we may use DHL Express or standard shipping services through YunExpress, 4PX, or USPS.
The carrier selected may vary based on the order and destination.
How long will my order take to arrive?
Most U.S. orders are expected to arrive within approximately 3–15 business days after processing.
Delivery times are estimates and may vary due to carrier operations, weather, holidays, transportation conditions, or other circumstances.
How long does it take to process an order?
Orders are generally processed within 1–3 business days after payment has been confirmed.
Orders placed during weekends, holidays, or major promotional periods may require additional processing time.
How can I track my order?
Once your order has been shipped, we will send tracking information to the email address associated with your order.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
Returns & Exchanges
What is your return period?
Eligible items may be returned within 14 days of delivery, provided they meet the applicable return conditions.
Please review our Return & Refund Policy for complete details.
Can I return an item that I have used?
Returned products generally need to be unused, clean, complete, and in resalable condition.
Products showing signs of use, dirt, stains, odors, damage, or missing components may not qualify for a refund.
How do I start a return?
Please email service@ridgelinetack.com before sending an item back.
Include your order number, the product you wish to return, and the reason for the return. Our team will review your request and provide return instructions.
Do I have to pay for return shipping?
For returns due to personal preference, such as ordering the wrong size or changing your mind, the customer is generally responsible for return shipping costs.
If the item was incorrect, defective, or damaged due to an issue on our side, please contact us so we can review the situation.
Do you offer exchanges?
Exchanges may be available depending on product availability.
If the requested replacement is unavailable, we may recommend returning the original item for a refund and placing a new order.
Refunds
How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
How long does a refund take?
Once an approved return has been received and inspected, we will process the applicable refund.
The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Will my original shipping fee be refunded?
Original shipping charges are generally non-refundable unless the return is related to an error on our part or another situation covered by our Return & Refund Policy.
Damaged or Incorrect Orders
What should I do if I receive a damaged item?
Please contact service@ridgelinetack.com as soon as possible.
Provide your order number and clear photos of the damaged product and packaging. Our team will review the issue and help determine the appropriate solution.
What if I receive the wrong product?
Please contact us before using or returning the item.
Send your order number and photos of the product you received. We will review the order and assist you with the next steps.
My tracking says delivered, but I cannot find my package. What should I do?
First, check around your delivery location and ask household members, neighbors, or building management whether the package was received.
You may also contact the carrier using your tracking information. If you still cannot locate the package, contact service@ridgelinetack.com and we will assist where possible.
Customer Support
How can I contact RidgeLine Tack?
You can reach our customer service team by email:
What are your customer service hours?
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–4:00 PM ET
Sunday: Closed
We aim to respond to inquiries within 1–2 business days.
I still have a question. What should I do?
We're happy to help. Please email service@ridgelinetack.com with your question and, if applicable, your order number.
Our team will review your request and get back to you as soon as possible.
RidgeLine Tack
Made for the Ride.