Contact information
We’re here to help. Whether you have a question about a product, need assistance with an order, or need help with shipping or returns, the RidgeLine Tack customer service team is happy to assist.
Customer Support
Email: service@ridgelinetack.com
For the fastest assistance, please include your order number and a brief description of your question when contacting us about an existing order.
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–4:00 PM ET
Sunday: Closed
We aim to respond to all customer inquiries within 1–2 business days.
Order Support
Our customer service team can assist with:
- Order status and updates
- Product questions
- Shipping and tracking
- Delivery issues
- Returns and refunds
- Exchanges
- Damaged or incorrect items
- General shopping assistance
Before Contacting Us
For order-related questions, please have the following information available:
- Order number
- Name used when placing the order
- Email address associated with the order
- Product name or description
- Photos, if you are reporting damage or a product issue
Providing complete information helps us review your request and respond more efficiently.
Contact RidgeLine Tack
RidgeLine Tack
Customer Service Email: service@ridgelinetack.com
We appreciate your business and look forward to helping you find the right products for your riding needs.